Looking for answers about NDIS software? You’re in the right place. We’ve created this comprehensive FAQs section to help you better understand how our NDIS software works, how it can simplify your daily processes, and how to get the most out of your experience. Whether you’re a service provider, support coordinator, or plan manager, our goal is to give you clear, practical answers to your most common questions.
From setup and integration to reporting and compliance, we’ve got you covered. Our user-friendly NDIS software is designed to accelerate and simplify operations, improve data accuracy, and reduce admin time, so you can focus on what matters most—delivering quality care.
If you can’t find what you’re looking for, feel free to reach out to our support team for personalised assistance.
Explore the FAQs below and get the clarity you need today!
To help you stay informed about the rollout of the NDIA new PACE system and how it may impact NDIS plan management, we’ve created a dedicated set of PACE FAQs.
If you’re an NDIS participant, provider, or support coordinator, we recommend bookmarking this page and checking back regularly for updates. As new details become available from the NDIA, we’ll ensure this section stays up to date with the latest information to keep you well-informed and prepared.
Discover how Careview’s NDIS software can accelerate your NDIS plan management and support coordination processes. Our personalised demo gives you a comprehensive platform walkthrough tailored to your organisation’s specific needs. During the session, we’ll show you how Careview can help you work more efficiently, reduce administrative tasks, and improve client outcomes.
We’re here to answer your questions and ensure you get the most out of Careview from day one. Explore the FAQs below!
Your demo will take approximately one hour. During this time, we will run through the software, answer any questions you may have, and take the opportunity to understand your needs. Our goal is to show you how Careview can help you work smarter, not harder.
To join the demo, we will send you a link through our online calendar when you book a demonstration. Simply click on the link sent to your email at the scheduled time. You can choose between Zoom or Microsoft Teams for your online demo. Please note that the Specialist will disconnect after 15 minutes if no attendees are connected.
The demo is fully personalised to your organisation’s needs. If you’d like other team members to join, you can easily add them to the meeting invitation.
Onboarding usually takes 1 to 3 weeks, depending on the size of your organisation. We will discuss a timeline with you during your demonstration to ensure a smooth process
Yes, we provide comprehensive training as part of the onboarding process. Our training is designed to ensure you understand how to use our NDIS software and get the most out of Careview’s features.
You will be assigned an implementation specialist to support you through the onboarding process. Your specialist will act as your first point of contact, helping you get set up and build a strong working relationship for ongoing support.
Yes, we offer a 2-week free trial of Careview. We will explain how to access your free trial during the demonstration. Before subscribing, we want you to experience our NDIS software and see how it can benefit your organisation.
The cost of Careview’s NDIS software depends on your subscription plan. For detailed pricing, please refer to the pricing page on our website.
Careview subscription fees are billed monthly, providing you with ongoing access to our software and support services.
If you decide to cancel, you can do so at any time by emailing our support team at support@careviewapp.com.
Careview allows you to add unlimited users. This means your team can collaborate more effectively, making NDIS plan management more efficient.
Careview offers flexible pricing plans designed to meet the unique needs of NDIS plan managers, support coordinators, and organisations providing both services. Our transparent monthly subscription model ensures you only pay for what you need, with no hidden fees or long-term contracts. Whether you’re just starting or managing hundreds of clients, Careview’s scalable pricing helps you work smarter while staying within budget.
Explore the answers below to learn more about our Plan Management, Support Coordination, and Combination Pricing options, along with billing, free trials, and additional features.
All NDIS Plan Management software subscriptions include access to our CRM and Plan Management modules, free access to Careview Advantage for clients, bulk NDIS claiming, and integrations with Xero, MYOB, and QuickBooks for invoice extracts.
Our NDIS Plan Management software pricing is customised based on the number of client profiles. For example, managing 100 client profiles costs $780 per month. Pricing can be adjusted using the slider on our pricing page to suit your organisation’s needs.
Yes, we offer a free trial period for all NDIS Plan Management software subscriptions so you can experience the platform before committing.
Yes, Plan Managers with more than 750 active clients can purchase additional client packs as needed.
Our NDIS Support Coordination software subscriptions include access to our CRM and Support Coordination modules, case note management, bulk NDIS claiming, and integrations with Xero, MYOB, and QuickBooks for invoice extracts.
Support Coordination pricing is customised based on the number of client profiles. For instance, managing 20 client profiles costs $150 per month. Pricing can be adjusted using the slider on our pricing page to reflect your organisation’s size.
Yes, we offer a free trial period for NDIS Support Coordination software subscriptions to ensure you’re confident in the platform before subscribing.
Yes, organisations with more than 250 active clients can purchase additional client packs as needed.
Combination Pricing is ideal for organisations that provide both Plan Management and Support Coordination services. It includes access to all CRM, Plan Management, and Support Coordination modules.
Combination subscriptions offer 2 free user licenses, bulk NDIS claiming, ABA downloads for online banking payments, automated monthly statements for Plan Management clients, and integrations with Xero, MYOB, and QuickBooks. Additional user licenses are available for $15 per month.
Yes, organisations with more than 700 active clients can purchase additional client packs as needed.
Yes, we offer a free trial for Combination Pricing, so you can explore all available modules before subscribing.
Careview subscription fees are billed monthly. Subscriptions are prorated based on the monthly billing cycle, and payments are made in advance by credit card.
No, Careview does not require fixed contracts. You can cancel your subscription at any time by contacting our support team.
All payments are made by credit card on a month-in-advance basis.
No, all pricing listed on our website excludes GST.
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